Overview
This CPD-accredited training is designed for non-clinical staff working in primary care, focusing on the vital role they play in creating a welcoming, inclusive, and respectful environment for transgender and gender diverse (TGD) patients.
Through practical scenarios and real-life examples, the session supports staff to feel confident in their day-to-day interactions with patients.
Who is this training for?
Learning outcomes
By the end of the session, participants will be able to:
Understand key terminology and concepts related to gender identity
Communicate confidently and respectfully with TGD patients
Recognise the impact of language, behaviour, and systems on patient experience
Respond appropriately in common scenarios within a primary care setting
Support an inclusive and welcoming environment from first point of contact
Understand confidentiality and sensitivity when handling patient information
What to expect
CPD-accredited training aligned with recognised standards
Practical, scenario-based learning relevant to front-line roles
Clear, accessible guidance for everyday interactions
A safe and supportive space to ask questions and build confidence
Why this training matters
Non-clinical staff are often the first point of contact for patients. Creating a positive, inclusive experience can make a meaningful difference to how safe and supported TGD patients feel when accessing care.
Delivery format
Flexible delivery
Online or in-person delivery available
Session structure
Two 90 minute sessions
Learning style
Interactive and discussion-based
Dates and booking
Once you submit your expression of interest, a member of the team will be in touch to discuss suitable dates, delivery format, and any specific requirements for your practice or PCN.