Strengthening collaborative practice across primary care through communication, connection, shared learning, and integrated neighbourhood working.
Mode of Delivery
Online & Face-to-Face Sessions
Programme Dates
TBC
Session Time
10:00 – 16:00
Audience
Primary Care, Community Services & VCFS Workforce
Programme Overview
Demonstrate fundamental communication skills that build effective, therapeutic relationships within primary care and neighbourhood / integrated teams.The training is developed to support effective communication and collaboration within neighbourhood teams across primary care and community settings.
It focuses on how strong, inclusive communication enables joined-up working, supports prevention-focused care, and helps neighbourhood teams respond to the wider determinants of health affecting their local populations. It equips participants with practical skills to work confidently across organisational and professional boundaries, strengthening relationships between primary care, community services, local authorities and the VCFS sector.
By improving how teams communicate, coordinate and collaborate, the programme supports neighbourhood-based approaches that reduce inequalities and improve outcomes for patients and communities.
What Participants Will Explore
Collaborative Communication
Explore communication approaches that strengthen interprofessional relationships and support effective teamwork.
Integrated Neighbourhood Working
Understand how collaborative communication contributes to coordinated care and neighbourhood health models.
Person-Centred Conversations
Develop approaches that support compassionate, inclusive, and culturally responsive communication.
Reducing Communication Barriers
Reflect on common barriers to communication and strategies to improve understanding across services.
Case-Based Learning
Apply learning through practical case studies and collaborative discussion activities relevant to primary care.
Shared Decision-Making
Strengthen communication techniques that support partnership working with patients, carers, and colleagues.
Programme Content Overview
| Overview | What You’ll Learn |
|---|---|
| Patient & Carer Communication | Person-centred communication skills including active listening, empathy, clear language, shared decision-making, cultural competence, and managing difficult conversations. |
| Interprofessional Communication | Effective communication with colleagues using role clarity, structured tools (e.g. SBAR and Consistency/Community Signposting Maturity Matrix), constructive feedback, psychological safety, and conflict resolution. |
| Methods of Communication | Practical approaches to face-to-face, digital, and written communication, including MDT working, documentation, virtual collaboration, and safe handovers. |
| Barriers to Communication | Understanding and addressing common challenges such as time pressures, hierarchy, fragmented systems, digital literacy, and cultural differences. |
| Primary Care Case Studies | Real-world case studies from primary care and community settings to practise communication, coordination, and shared decision-making. |
| Fit for the Future Alignment | Supports primary care, general practice, ICB, and ICS priorities, strengthening integrated working, personalised care, and workforce capability across primary and community care. |
| Learning & Delivery Methods | Interactive workshops, role-play, case discussions, reflective practice, and digital learning activities. |