Accredited
Learning Objectives
Demonstrate fundamental communication skills that build effective, therapeutic relationships within primary care and neighbourhood / integrated teams.The training is developed to support effective communication and collaboration within neighbourhood teams across primary care and community settings.
It focuses on how strong, inclusive communication enables joined-up working, supports prevention-focused care, and helps neighbourhood teams respond to the wider determinants of health affecting their local populations. It equips participants with practical skills to work confidently across organisational and professional boundaries, strengthening relationships between primary care, community services, local authorities and the VCFS sector.
By improving how teams communicate, coordinate and collaborate, the programme supports neighbourhood-based approaches that reduce inequalities and improve outcomes for patients and communities.
- Apply communication strategies that enhance interprofessional collaboration and shared
decision-making - Identify and address common barriers to effective communication in healthcare settings and in the fields of community collaboration.
- Align communication practice with the principles of the NHS Fit for the Future agenda and the 10-Year Health Plan for England
- Strengthen professional relationships and shared ways of working across primary care, community services and VCFS partners
- Reflect on their role within the neighbourhood team and how effective communication contributes to integrated care delivery.
Hybrid | Dates TBC; Spring 2026
| Overview | What You’ll Learn |
|---|---|
| Patient & Carer Communication | Person-centred communication skills including active listening, empathy, clear language, shared decision-making, cultural competence, and managing difficult conversations. |
| Interprofessional Communication | Effective communication with colleagues using role clarity, structured tools (e.g. SBAR and Consistency/Community Signposting Maturity Matrix), constructive feedback, psychological safety, and conflict resolution. |
| Methods of Communication | Practical approaches to face-to-face, digital, and written communication, including MDT working, documentation, virtual collaboration, and safe handovers. |
| Barriers to Communication | Understanding and addressing common challenges such as time pressures, hierarchy, fragmented systems, digital literacy, and cultural differences. |
| Primary Care Case Studies | Real-world case studies from primary care and community settings to practise communication, coordination, and shared decision-making. |
| Fit for the Future Alignment | Supports primary care, general practice, ICB, and ICS priorities, strengthening integrated working, personalised care, and workforce capability across primary and community care. |
| Learning & Delivery Methods | Interactive workshops, role-play, case discussions, reflective practice, and digital learning activities. |