Audience — Participants, who are familiar with the principles of Emotional intelligence & Mindfulness, & choose to use these in relation to challenging conversations.

Aim This session provides guidance and tools, to support managing challenging conversations, through an emotionally intelligent & mindful approach.

Objectives: By the end of the session all participants will be able to:

1. Explore the tools and strategies, when managing challenging conversations
2. Identify helpful strategies for the benefit of self and others
3. Recognise the importance of giving and receiving feedback
4. Navigate their thinking and feeling, through an understanding of assumptions
   and ego states.
5. Reflect on their strengths and development goals