AIM

General practice is embarking on a transformational journey – a journey that is re-evaluating the people – the clinical resources it has, the processes – how it deploys those resources and the technology – the mechanisms by which it manages the engagement with the patients.

Frontline staff will also actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care providers.

COURSE OUTCOMES

By the end of the workshop delegates will be able to:

• Realise the impetus
• Promote the benefits to patients
• Work as a team with all practice staff
• Keep patients and staff safe
• Understand clinical and non-clinical triage differences
• Gain the skills and confidence in triage
• Incorporate care navigation and signposting
• Develop effective communication strategies
• Engage in processes for improving systems
• Be involved in the implementation and development
• Help them formulate a ‘plan of action’ for their role

TARGET AUDIENCE

Front line reception staff

DELIVERY MODE

Virtual: MS Teams

DATE & TIME

03 June 2025
09:30 – 13:00