CPD Accredited | 3 Hours | In-person

This training aims to equip participants with the skills to identify challenging patient behaviours early and implement effective strategies to reduce risk and maintain safety for themselves and their team.

Objectives

By the end of the session, participants will be able to:

• Identify and recognise early warning signs of challenging behaviour in patients.
• Demonstrate effective techniques for managing and responding to challenging behaviours safely and respectfully.
• Implement suitable de-escalation strategies tailored to various situations involving patient aggression or distress.
• Recognise common triggers and early signs of patient agitation.
• Apply appropriate de-escalation and conflict resolution techniques.
• Understand the relevant legal and ethical considerations.
• Communicate effectively under pressure.
• Maintain personal safety and professionalism.
• Differentiate between behaviours that can be managed independently and those that require escalation.
• Outline appropriate escalation pathways to ensure safety.

Training Overview

This interactive course includes role play scenarios designed to help participants practise and demonstrate the techniques used to manage challenging patient behaviours and de-escalate conflict.

The session will explore –

• What constitutes challenging behaviour.
• Whether patients who frequently return with the same complaint should be considered ‘challenging’ and how best to manage such situations.
• Types of challenging behaviour commonly encountered in practice.
• Use of de-escalation MODELS to manage escalation and work collaboratively with patients, their families, or members of the public.
• Techniques for effectively managing conflict and calming tense situations.
• Communication strategies and models that support effective interaction with distressed or confrontational patients.
• When and how to escalate concerns or situations to ensure staff and patient safety.
• Legal and ethical frameworks relevant to handling difficult patient interactions.
• The importance of staff wellbeing when managing these challenges in the workplace.